In an emergency follow these instructions
Call the Office first (between 8am-5pm):
If after hours call our Emergency Answering Service:
Doctors will be paged immediately!
Please be prepared to give the operator a phone number to call you back on, and the physical address where the Doctor is needed.
Note: Please use the Emergency Answering Service number only for emergencies and not to schedule appointments.
WCEH currently has two (2) full-time veterinarians, one (1) part-time veterinarian, and four (4) veterinary assistants on staff. To assure your emergency needs are met one of the doctors is always On-Call 24/7. We also practice Back-Up On-Call. This means if the call volume gets particularly high, an additional doctor will help cover WCEH emergencies. This is a unique feature we are proud to offer. An emergency is just that, and we are here to help.
Due to the emergency-oriented nature of private equine practice, it can be challenging to keep life and daily responsibilities balanced. Please understand that our primary focus is to provide our patients with the care they need. Unscheduled events may mean we are tardy for routine appointments and/or an appointment may need to be re-scheduled. The doctors have busy schedules and are often with patients or performing procedures that limit their availability by phone or email. WCEH makes every effort to respond in a timely manner, so we ask that you please use WCEH’s office personnel before attempting to reach a doctor by their mobile phones. Thank you.
Frequently Asked Questions
What is a TRUE horse Emergency?
A true horse emergency is when you are worried, we are worried. If you think something is wrong please to don’t hesitate to call. In some situations cases can be time sensitive and the earlier we catch it the better. If you are having an emergency between 8:00 am – 5:00 pm please call the office at: 410-741-1473. If after hours please call our Emergency Answering Service at: 410-553-2812.
What is the process of scheduling an Emergency visit?
If you are having a TRUE horse emergency while the office is open (between 8am-5pm) please call the office at: 410-741-1473. Please have a phone number ready for the doctor to call you back on and the physical address of where the emergency is happening.
The office will contact the On-Call vet, if they are already handling an emergency the office will contact the next available vet to come see you and your horse.
If the emergency is happening outside of office hours please call our Emergency Answering Service: 410-553-2812. The Answering Service will directly inform the vet On-Call as to your emergency. Please have a phone number ready for the doctor to call you back on and the physical address of where the emergency is happening.
Is it ever to late in the day to call for an emergency?
No. We are happy to help and horse in need no matter what time it is! However, if it is after the Office is closed please contact our Emergency Answering Service at: 410-553-2812
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!
“Dr. Mende’s the best! After many years with her, she’s done too many good things to list, and I’ve yet to see another vet who stays as current on horse health/
“Dr. Mende has been absolutely
“Normally I am always happy to see Dr. Mende visit my barn, but today was a particularly heartbreaking as I had to put my mare 30+ year old mare down. Dr. Mende was so respectful and kind through the entire process. Lori, Dr. Mende’s assistant, was wonderful as well. Thank you both for your compassion you showed my mare and our entire family.”Michele H.
Don't Be Shy
If we didn’t answer all of your questions, feel free to drop us a line anytime.